Visiting Assistant Professor/Houston Writing Fellow - University of Houston

PROFESSIONAL EXPERIENCE
All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.
~Martin Luther King, Jr.

Assistant Vice President - Application Support
State Street Corporation, Boston, MA 2007-2009
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Managed support for domestic and international clients using DB2 and Oracle databases; converted SQL queries from DB2 format to Oracle friendly format for several international clients; facilitated client requested projects to enhance Oracle database repository of portfolio accounting data; completed fund accounting data conversion of several international clients from DB2 to Oracle
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Analyzed data integrity between various web-based applications and MCH mainframe fund accounting system; created various test plans to ensure data reliability between several web-based applications; performed quality assurance testing of client server database application prior to release to customers
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Wrote functional analysis documents based on client enhancement requests; designed and created department intranet sites using Microsoft FrontPage ; wrote release notes for DB2 and Oracle database repository of fund accounting data, distributing to global clients
Systems Analyst III - Officer
State Street Corporation, Boston, MA 2004-2006
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Managed support for domestic and international clients of DB2 database; analyzed data integrity between DB2 database and MCH mainframe fund accounting system
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Created functional analysis documents to satisfy client enhancement requests; wrote release notes for DB2 database repository of fund accounting data, distributing to global clients
Technical Writer III
State Street Corporation, Boston, MA 2001-2003
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Supported inquiries from global clients regarding functionality of CPORT accounting software and Data Reconciliation System software; coordinated and managed effort of moving portfolio accounting software support to an outside consulting firm
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Wrote training manuals for clients of the CPORT portfolio accounting System; wrote user and administrator manuals for users of internal Data Reconciliation System (DRS) software


Senior Customer Support/Documentation Specialist
Colonial Management/Liberty Financial, Boston, MA 1996-2001
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Senior member of customer support helpdesk, answering inquiries regarding the functionality of portfolio accounting software; performed quality assurance testing of software enhancements prior to release to customers
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Created training documentation and trained clients on accounting software products; wrote user manual and release notes for the CPORT portfolio accounting system; created on-line help system for new windows based version of portfolio accounting system